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Cancellation Policy

Your appointment at The Platinum Lounge Ltd is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 48 hours’ notice for cancellations.

Please understand that when you forget or cancel your appointment without giving sufficient notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services. Since the services are reserved for you personally, a cancellation fee will apply under the following circumstances:

  • Less than 48 hours’ notice will result in a charge equal to 50% of the service booked.
  • “NO SHOWS” and cancellations less than 24 hours’ notice will be charged 100% of the service booked.

Only under extreme circumstances, the management may waver the cancellation.

The cancellation policy allows us the time to inform clients on our waiting list of any availability, as well as keeping the salon’s team members schedules filled.

Thank you for your understanding.

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